Due to the nature of handmade work, returns and exchanges are not possible. For this reason, please make sure to view all photos, read product descriptions, check dimensions, and review shipping policies carefully before completing your purchase.
Customers are encouraged to contact us via email with additional questions or to request photos of items to assist in making your purchase. Video demos are also available for assistance in making a purchase.
In unique circumstances, a refund or return may be granted upon further review. In these cases, there will be a 15% restocking fee calculated based on the original item cost. All return shipping costs are paid by the buyer. Original shipping costs will not be refunded. Those funds are allocated for paying the United States Postal Service and we do not get a refund back for items that have already been shipped.
Forced Returns will not be accepted: do not return an item unless you have been approved for a return. Should a Return be granted, it will only be done so through the proper channels of email correspondence. Any packages sent back without a Return Agreement in place will be unopened and a Return to Sender will occur.
Please review USPS Service Alerts and scroll to your country for specific shipping information.
We are currently accepting orders from certain countries and using USPS Priority Mail International which is approximately 6-10 business days. The rates are auto-calculated. We are happy to do shipping estimates prior to check out if a rate seems higher than usual. All international packages will include tracking and insurance. Any taxes, customs and/or duties are paid by the Buyer. We are not responsible for paying those charges. Any questions, please send an email to email@example.com.
Our default shipping method is USPS (United States Postal Service) with First Class service for US Orders. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home.
NOTE: It is the Buyer's responsibility to ensure the correct address is entered in at the time of checkout. We are not responsible for incorrect addresses.
Shipping time varies by item: please see individual product listings for specific shipping information. Processing/production time may vary from 3 days to 3 weeks as it's design/item dependent. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, and buyer will need to pay the increased costs.
For International customers, the default shipping is USPS Priority Mail Service. For more information about Priority Mail Service, please click here.
Please note, once a package leaves the U.S., the remainder of your delivery window is at the mercy of the destination country. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our U.S. carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.
International customers are responsible for all customs and duty taxes required by your country.
Please note we are not responsible for items marked as Delivered, but later claimed by customer to not have received the item. We ship all of our items with Tracking and Insurance. Once the carrier picks up the item, it is their responsibility to fulfill the obligation in getting that item to the customer. If an item is marked Delivered, but is nowhere to be found by the customer, we will assist in filing a claim. It is highly recommended to take the following steps in this situation. First, we suggest checking around your property for all possible locations the mail carrier could leave the item. Second, we suggest asking your neighbors on either side or around your street if they have mistakenly received your package. Third, we suggest contacting your local post office and asking for the GEO-COORDINATES of where the package was left. You will need to provide your Tracking Number when speaking with the individual at the post office. If you have exhausted all these possibilities, then we highly recommend you file a police report for the theft of the package. This will assist in preparing your case for a claim. However, if a package is marked as Delivered by the carrier, it will be more difficult to win a claim as they have noted they fulfilled their obligation. We as the Seller have fulfilled our obligation in sending the item within our noted processing times as well as including Tracking and Insurance. If you are concerned with package theft and/or have experienced package theft in your area, we highly recommend you purchase Signature Verification upon Delivery, have the package sent to a PO box or have the package sent to a different address such as family or a friend.
Please read all policy information carefully.
SHIPPING & HANDLING TIMES All processing and shipping times vary depending on the order size and type of product. For details, please see individual items.
CUSTOMER SATISFACTION Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions or concerns if for any reason you are not satisfied and we will work to find a solution for the issue.
CUSTOM / MADE-TO-ORDER ITEMS When a custom or made-to-order item is purchased, customer feedback is required throughout the design and production process in order to deliver the best quality. We offer several design options depending on the custom item, so customer interaction is paramount to completing the item. Mod North & Co. reserves the right to cancel an order if no reply is given within 5 days of contacting the customer. Our production queue is maintained by staying on schedule with each order.
AGATE SLICES AND SLABS
Agate slices and slabs are natural stone with certain characteristics inherent to them. Any slight or unusual markings are common. Lines or striations that may appear as hairline scratches or cracks are just that. Those aren't considered damaging attributes. Open areas with sparkle-like accents are geode inclusions which make the slice even more special as these are rare to come upon. Some areas may not be able to be fully polished and may contain a rough appearance which is also normal. If agates are dropped accidentally they will break, crack or get chipped. Agates are like glass so proper care should be taken.
STONE CLOCKS Once purchased, we run each clock for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders. In the unlikely event that a clock mechanism should stop or keep time inaccurately, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action.
ITEMS DAMAGED IN TRANSIT If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.
Before a refund is issued, the defective product must be returned in its original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the buyer will need to fill out an affidavit form confirming the damaged item.
Color or style variation will not be considered an acceptable description as a defective / damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.
CUSTOMS AND IMPORT TAXES Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.