Due to the nature of handmade work, returns and exchanges are not possible. Please make sure to view all photos, read product descriptions, check dimensions and shipping policies carefully before completing your purchase. Customers are encouraged to reach out to us via email for additional questions and/or photos of items to assist in making the purchase. Video demo is also available for assistance in making a purchase.
If a refund and/or return is granted upon further review of the unique circumstances, there will be a 15% restocking fee of the original item cost. All return shipping costs are paid by the buyer. Original shipping costs will not be refunded. Those funds are allocated for paying the United States Postal Service and we do not get a refund back for items that have already been shipped.
Forced Returns will not be accepted. Should a Return be granted, it will only be done so through the proper channels of email correspondence. Any packages sent back without a Return Agreement in place will be unopened and a Return to Sender will occur. Communication with us is key!
Shipping time varies by item, please see individual items for specific information. If an item needs to be rushed, please send a message prior to purchasing so the best shipping method can be determined. Free Shipping is not available on expedited items, buyer will need to pay the increased costs.
Please make sure the shipping address is correct in the system as it is not entered manually by us once we print the shipping label. It is the Buyer's responsibility to ensure the correct address is entered in at the time of checkout. We are not responsible for incorrect addresses.
The default shipping is USPS (United States Postal Service) with First Class service. All items are insured and able to track. Priority Mail will only be used if the package weight is above one pound. We care about the environment, so the majority of our packaging materials are reused from incoming packages we get to our home. As a family of seven we purchase many household/pantry items in bulk and therefore end up with a ton of packaging materials which we use for all of our shop packages. Occasionally if we do not have the correct size box for a certain item, we will use an existing Amazon box.
For International customers, the default shipping is USPS First-Class International Service. If an item needs to be expedited, it can be sent via USPS Priority Mail Flat Rate for an additional fee.
Please note, once a package leaves the US, it is at the mercy of whichever country the item is heading to. If there are delays, it is out of our control. We are happy to help with tracking an item if possible or opening a case with our US carriers if need be. However, once the item arrives to the intended country, it is the customer's responsibility to follow up with the receiving carrier to obtain the item.
International customers are responsible for all customs/duty taxes required by your country.
