Policies

 

W E L C O M E
Please read all policy information carefully.
P R O C E S S I N G  T I M E
The time needed to prepare an order for shipping varies. For details, please see individual items.

C U S T O M S  A N D  I M P O R T  T A X E S
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

G E N E R A L
Your satisfaction with your purchase and experience is of the utmost importance. Please do not hesitate to contact with questions and/or concerns and we will work to find a solution for the issue.


C L O C K S
If a problem arises from one of our handmade clocks, please let us know immediately so we can determine the best course of action. We want you to be happy with your purchase and in most instances, we can help resolve the problem for you.

Once purchased, the clock is run for a minimum of 48 hours with a fresh battery to ensure the clock mechanism is working properly. After that, it is packaged and sent out. This time is accounted within the processing time for all orders.

In the unlikely event that a clock mechanism should stop, be off with time or sporadically work, please let us know immediately so we can work out a proper solution. We are willing to work with you to make sure you are happy and to resolve the issue should one arise.

D A M A G E S
If your item is damaged in transit via shipping, a refund may be possible. Please contact us via email within 2 days of receiving your purchase with images of the damaged item and shipping box along with a description of the damage.

Before a refund is issued, the defective product must be returned in it's original condition and packaging. In most instances, we will cover the cost of return shipping for a damaged or defective item. Once the item is back in our possession, we will refund the original cost of the item after we initiate the claim with USPS. We do insure each item with the chosen carrier for the full declared value of the item. We do not issue a refund payment until USPS has issued it first to us. The claim will be filed by us and typically the Buyer will need to fill out an Affidavit form confirming the damaged item.

Color and/or style variation will not be considered an acceptable description as a defective/damaged refund or exchange. Great care and time is taken to accurately photograph and depict the work with regards to the description. Please note color variations may occur because of differences in monitor settings.