Due to the nature of handmade work, returns and exchanges are not possible. For this reason, please make sure to view all photos, read product descriptions, check dimensions, and review shipping policies carefully before completing your purchase.
Customers are encouraged to contact us via email with additional questions or to request photos of items to assist in making your purchase. Video demos are also available for assistance in making a purchase.
In unique circumstances, a refund or return may be granted upon further review. In these cases, there will be a 15% restocking fee calculated based on the original item cost. All return shipping costs are paid by the buyer. Original shipping costs will not be refunded. Those funds are allocated for paying the United States Postal Service and we do not get a refund back for items that have already been shipped.
Forced Returns will not be accepted: do not return an item unless you have been approved for a return. Should a Return be granted, it will only be done so through the proper channels of email correspondence. Any packages sent back without a Return Agreement in place will be unopened and a Return to Sender will occur.